Zippy Support
Clear help without exposing your project files.
Product and licence help
Contact support@zippy.zip for Zippy errors, Backup or Restore behaviour, activation, device slots, account access and updates.
For payment, tax, receipt or licence-key delivery problems, use the PayPro Global support information in your purchase receipt.
Privacy requests
Contact privacy@zippy.zip for access, correction, deletion, objection or other privacy questions. Write from the PayPro purchase address and include the order ID when available.
Never send a licence key by ordinary email.
What to include
- The action you were performing: Backup, Restore, Cleanup, Explorer opening, purchase, activation or update.
- The exact visible error wording and when it happened.
- Whether the folder is on local fixed NTFS, in a synced location, or contains cloud placeholders.
- The redacted file from Settings → Save diagnostics, if you are comfortable sending it.
.zippy, a Backup ZIP or project files unless support explains why and you explicitly choose to do so.If Zippy says Recovery required
- Do not delete or rename
.zippy/recovery, the project’s.zippyfolder or temporary renamed files. - Close other programs using the project.
- Reopen Zippy and choose Retry recovery.
- If recovery still fails, preserve the folder and contact support before changing it manually.
Activation and unavailable devices
Deactivate a computer from Zippy Settings when you still control it. If the computer was lost or Zippy was removed first, sign in at account.zippy.zip using the PayPro purchase email and deactivate the old device. If account access fails, contact support with the PayPro order ID. Existing Backups and Restore remain usable if the licensing service is temporarily unavailable.